In-Room Dining Guest Service Specialist

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Mohegan Sun is seeking an in-room dining Attendant to service guests according to department policies and steps of service. You will answer calls, record orders in the POS, and actively up-sell menu items while providing information about food, beverages, and casino amenities.

Responsibilities also include handling guest transactions, assisting other team members, coordinating with Front Desk and Housekeeping, and maintaining a clean, organized workstation in a fast-paced environment.

Qualifications

• Previous experience in fast food or restaurant service.
• Previous guest service experience.
• POS tendering knowledge.

Responsibilities

• Answer the phone and document customer orders into the POS.
• Actively up-sell products and provide endorsements.
• Provide information about food, beverages and casino amenities.
• Tend guest transactions to cash, comp, credit card or ticket.
• Assist other Room Service staff with procedures.
• Assist guests by connecting them to Front Desk, Housekeeping or other departments.
• Maintain a clean and organized workstation.

Skills

Customer service

Written and verbal communication

POS knowledge

Guestroom knowledge

Upselling

Tools

POS system

Cash handling

Job description

Mohegan Sun is seeking an in-room dining Attendant to service guests according to department policies and steps of service. You will answer calls, record orders in the POS, and actively up-sell menu items while providing information about food, beverages, and casino amenities.

Responsibilities also include handling guest transactions, assisting other team members, coordinating with Front Desk and Housekeeping, and maintaining a clean, organized workstation in a fast-paced environment.