Room Service Customer Service Representative

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Mohegan Sun in Connecticut seeks an enthusiastic in-room dining associate to service guests according to department policies and steps of service.

You will handle phone orders, document into the POS, upsell items, and guide guests on menu options and casino amenities. Strong customer service and POS experience are essential for success in this fast-paced environment.

Qualifications

• Experience in fast food or restaurant service.
• Guest service experience.
• POS tendering knowledge.

Responsibilities

• Answer the phone and document orders in the POS system.
• Actively upsell products and use endorsements.
• Provide information about food, beverages and casino amenities.
• Tend guest transactions to cash, comp, coupon, credit or ticket.
• Assist other Room Service staff with operations.
• Connect guests to Front Desk, Housekeeping or other departments.
• Maintain a clean and organized workstation.

Skills

Customer service

Communication

POS knowledge

Upselling

Tools

POS system

Job description

Position Summary: This position is responsible for servicing in-room dining guests according to specific department policies and procedures and steps of service.

Primary Duties and Responsibilities:

• Answers the phone and accurately documents customer orders into the point of sale system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Provides helpful information about food and beverage items as well as other casino amenities
• Tenders all guest transactions to cash, comp, coupon, credit card or ticket

Secondary Duties and Responsibilities:

• Assists other Room Service staff with general operation procedures
• Assists guests by connecting them to other departments including, the Front Desk, Housekeeping, etc.
• Maintains a clean and organized work station according to department policies and procedures

Minimum Education and Qualifications:

• Previous experience in fast food or restaurant service
• Previous guest service experience
• Point of sale (POS) tendering knowledge

Competencies:

• Incumbent will master the following competencies while in this position:
• Excellent written and verbal communication skills
• A thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Excellent customer service skills
• Thorough knowledge of point of sale system
• Thorough knowledge of guestroom numbers/names, locations and hours of property-wide operations
• Thorough knowledge of Room Service menu, condiment requirements, proper food presentation and wine selection

Training Requirements:

• Outlet-specific standard operating procedures
• Point of sale system

Physical Demands and Work Environment:

• Must be able sit for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.

Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift: Regular

Knock, knock. Hear that sound? That's opportunity! .

Mohegan Sun practices Native American Preference in hiring.

"Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe.

What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.