In-Room Dining Expert — Elevate Guest Experience

Geronimo Hospitality Group; Indianapolis (IN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group in Indianapolis is seeking an In Room Dining Server at Bottleworks Hotel to deliver exceptional guest service and create memorable experiences. You will take orders, present choices, coordinate with kitchen and bar staff, ensure timely delivery, and maintain a clean, professional dining environment.

One year server experience preferred; basic math, strong communication, 18+, wine knowledge and POS experience are a plus.

Qualifications

• One year server experience preferred.
• Basic math skills required, must be able to add, subtract, and count change back to customer.
• Strong customer service and oral communication skills.
• Must be 18 years of age.
• Wine experience and/or certification.
• MICROS and Square POS Systems.

Responsibilities

• Take customers’ food and beverage orders.
• Set tables/trays/carts to type of food and beverage ordered and to hotel service standards.
• Ensure that all orders are accurate and brought to each room in a timely manner.
• Follow up with guests to ensure satisfaction with food and beverages.
• Responsible for cleaning and removal of tables/trays/carts from guest rooms and corridors.
• Suggest appetizers, meals, and beverages to customers based on the menu and specials.
• Confirm orders with the chefs and bartenders whenever a clarification is requested.
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.
• Detailed knowing and understanding menus and beverage lists.
• Maintains cleanliness standards in server station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Reports cleanliness and maintenance issues to the immediate supervisor.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Respect all of your co-workers and managers
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Present a clean and professional appearance at all times.
• Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests
• Other duties as assigned, requested, or deemed necessary by management.

Skills

Server experience

Customer service

Oral communication

Math skills

Wine knowledge

POS systems

Tools

MICROS

Square POS

Job description

Geronimo Hospitality Group in Indianapolis is seeking an In Room Dining Server at Bottleworks Hotel to deliver exceptional guest service and create memorable experiences. You will take orders, present choices, coordinate with kitchen and bar staff, ensure timely delivery, and maintain a clean, professional dining environment.

One year server experience preferred; basic math, strong communication, 18+, wine knowledge and POS experience are a plus.