Guest Experience Ambassador - Boutique Hotel

Geronimo Hospitality Group; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is hiring a Guest Services Agent for Bottleworks Hotel in Indianapolis. You will be the first impression for guests in the lobby or reception areas, delivering exceptional service and helping to create memorable experiences.

Requirements include a high school diploma and excellent communication skills; prior customer service experience is preferred. The role offers flexible hours and opportunities to engage with diverse guests in a vibrant hospitality environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Assist with check-in and check-out for groups and tours; support other departments as required.

Skills

Excellent communication

Professional attitude

Conflict management

Decision making

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Geronimo Hospitality Group is hiring a Guest Services Agent for Bottleworks Hotel in Indianapolis. You will be the first impression for guests in the lobby or reception areas, delivering exceptional service and helping to create memorable experiences.

Requirements include a high school diploma and excellent communication skills; prior customer service experience is preferred. The role offers flexible hours and opportunities to engage with diverse guests in a vibrant hospitality environment.