In-Room Dining Concierge & Upsell Specialist

Montage Hotels & Resorts; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

401(k) retirement plan with company匹配

Hotel discounts

Job summary

Pendry Chicago is seeking a Telephone Sales Agent to support in-room dining orders and guest requests. You will take calls, provide menu guidance, and ensure accurate order entry. The role emphasizes guest service, upselling, and collaboration with kitchen and service staff.

We offer a dynamic hospitality environment with growth opportunities, flexible scheduling including weekends/holidays, and attractive employee perks. Join us to help create memorable experiences for every guest.

Qualifications

• You enjoy order taking and assisting others.
• Passion for the food and beverage industry.
• Personable and engaging with guests.
• Willing to learn and grow professionally.

Responsibilities

• Answer incoming calls and take guests’ orders via phone or digital platforms.
• Provide menu recommendations and describe items, including allergens or dietary restrictions.
• Enter guest orders accurately into the POS system with all modifications.
• Coordinate with kitchen and service staff for timely preparation and delivery of orders.
• Upsell menu items, promotions, and specials to enhance guest experience.
• Process payments and handle discounts or room charges.
• Assist with emails, ordering supplies, updating binders, and data entry.
• Maintain a clean, organized office and work environment.
• Close out cash banks and payout servers as needed.

Skills

Order taking

Food & beverage

Team player

Adaptable

Excellent communication

Tools

POS system

Job description

Pendry Chicago is seeking a Telephone Sales Agent to support in-room dining orders and guest requests. You will take calls, provide menu guidance, and ensure accurate order entry. The role emphasizes guest service, upselling, and collaboration with kitchen and service staff.

We offer a dynamic hospitality environment with growth opportunities, flexible scheduling including weekends/holidays, and attractive employee perks. Join us to help create memorable experiences for every guest.