In-Room Dining Experience Specialist

Montage International; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel Discounts

401(k) retirement plan with company-m

Job summary

Montage International operates Pendry Chicago and seeks a Telephone Sales Agent to handle guest orders, upsell offerings, and coordinate with the kitchen. You will engage guests, describe menu options, and ensure accurate order entry while delivering a warm, personalized experience.

The role emphasizes strong customer service, flexibility, and a passion for food and beverage in a dynamic hotel setting. Join a team that creates memorable guest moments daily.

Qualifications

• Enjoy order taking and assisting others.
• Passion for food and beverage industry.
• Personable and engaging.
• Open to learning and growing.
• Trustworthy with integrity.

Responsibilities

• Answer incoming calls and take guest orders via phone or digital platforms.
• Provide menu recommendations and address dietary inquiries.
• Enter orders into POS with accurate notes and modifications.
• Coordinate with kitchen/service staff for timely delivery.
• Upsell menu items and promotions to enhance guest experience.

Skills

Order taking

Customer service

Food & beverage

People skills

Willingness to learn

Tools

POS system

Job description

Montage International operates Pendry Chicago and seeks a Telephone Sales Agent to handle guest orders, upsell offerings, and coordinate with the kitchen. You will engage guests, describe menu options, and ensure accurate order entry while delivering a warm, personalized experience.

The role emphasizes strong customer service, flexibility, and a passion for food and beverage in a dynamic hotel setting. Join a team that creates memorable guest moments daily.