In-Room Dining Concierge — Guest Service & Orders

Langham Hospitality Group; Chicago (IL); On-site; USD 29,000 - 37,000; Part time

Benefits offered by this job

Vacation pay

401k with match

Pet insurance

Free meals on duty

Uniforms provided

Free hotel stays

Discounted parking

Job summary

The Langham Hospitality Group in Chicago is seeking an In-Room Dining associate to answer guest calls, take orders, promote menu items, and ensure timely delivery. You will input orders into the POS, handle honor bar charges, and assist during peak times while maintaining cleanliness and high service standards.

Qualifications include basic food & beverage knowledge, POS familiarity, and strong English communication.

Qualifications

• Must have basic knowledge of food and beverage preparation.
• Basic knowledge of POS systems.
• Basic English language writing skills necessary for requisitions, balance sheets and vouchers.
• Sufficient manual dexterity to handle knives, glassware, bottles, ice and garnishes.
• Ability to read, speak and understand English to communicate with guests and staff.

Responsibilities

• Promptly answer guests’ calls, announce specials and promote menu items.
• Input order information into POS and note any special requests clearly.
• Accurately assist ringing up and posting honor bar charges to guest folios.
• Assist service staff during peak periods by preparing service trays and aiding delivery.
• Respond to guest complaints in a positive manner and offer a satisfactory resolution.
• Maintain cleanliness per health standards and perform assigned support tasks.

Skills

Food & beverage knowledge

POS systems

English writing skills

Manual dexterity

English communication

Education

High school diploma preferred

Hospitality college degree preferred

First Aid training preferred

POS systems knowledge preferred

Job description

The Langham Hospitality Group in Chicago is seeking an In-Room Dining associate to answer guest calls, take orders, promote menu items, and ensure timely delivery. You will input orders into the POS, handle honor bar charges, and assist during peak times while maintaining cleanliness and high service standards.

Qualifications include basic food & beverage knowledge, POS familiarity, and strong English communication.