In-Room Dining Concierge — Luxury Service & Perks

Auberge Collection; Johns Island (SC); On-site; USD 71,635,000 - 100,289,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Dunlin, Auberge Collection, a coastal retreat on Johns Island, SC, is seeking an In-Room Dining Server to deliver outstanding in-room dining experiences for guests and colleagues. Responsibilities include taking orders, inputting into POS, delivering items, maintaining knowledge of menu, handling payments, and ensuring safety and cleanliness.

Auberge Collection emphasizes luxury service and guest satisfaction.

Qualifications

• Minimum of one year experience in customer service or the foodservice/hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
• Ability to lift 30lbs

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required
• Operate, maintain, and properly clean all restaurant equipment and fittings
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
• Check quality and expiration of all items; discard and replace according to established procedures.

Skills

Customer service

Food service

Guest interaction

Tools

POS system

Job description

The Dunlin, Auberge Collection, a coastal retreat on Johns Island, SC, is seeking an In-Room Dining Server to deliver outstanding in-room dining experiences for guests and colleagues. Responsibilities include taking orders, inputting into POS, delivering items, maintaining knowledge of menu, handling payments, and ensuring safety and cleanliness.

Auberge Collection emphasizes luxury service and guest satisfaction.