In‑Room Dining Concierge — Luxury Guest Experience

Northwood Hospitality LLC; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k

Team member discounts

Paid time off

FSA

Job summary

Conrad Nashville invites applications for an In Room Dining Server to create an outstanding dining experience. You will greet guests, take orders, deliver meals and beverages, and ensure guest satisfaction in a luxury hotel environment.

The role requires excellent English, strong customer service, and the ability to work in a fast-paced, high-volume setting while adhering to brand standards and safety policies. Competitive benefits are provided in a team‑oriented culture.

Qualifications

• 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Excellent customer service skills.
• Ability to read, write & speak fluent English.

Responsibilities

• Greet guest in a positive, friendly manner and make them feel welcome upon seating.
• Guide guest through all phases of their experience at the restaurant.
• Consistently follow sequence of service utilizing all proper procedures standardized by management.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain table cleanliness utilizing silent table approach.
• Itemized bills correctly and efficiently secure payment.
• Ensure table side food service and quality presentation.
• Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Review identification of customers to verify they are of legal drinking age.
• Maintain level of professionalism that will make guest want to return.
• Exhibit proper knowledge, selling techniques of all menu items; food, non-alcoholic beverages and alcoholic beverages.
• Deliver food & beverages, including alcoholic options to guests.
• Provide proper communication and promptly resolve guest issues.
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests’ needs and inquiries.
• Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied.
• Bid farewell to guests, using guest’s name when known and encourage them to return.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

English proficiency

Job description

Conrad Nashville invites applications for an In Room Dining Server to create an outstanding dining experience. You will greet guests, take orders, deliver meals and beverages, and ensure guest satisfaction in a luxury hotel environment.

The role requires excellent English, strong customer service, and the ability to work in a fast-paced, high-volume setting while adhering to brand standards and safety policies. Competitive benefits are provided in a team‑oriented culture.