In Room Dining

Conrad Nashville; Nashville (TN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Healthcare insurance

401k plans

Team member discounts

Job summary

Conrad Nashville is seeking an In Room Dining Server to create a superior dining experience for guests. You will interact with guests, take orders for food and beverages, including alcohol, and ensure timely, accurate service.

Responsibilities include greeting guests, guiding them through their experience, maintaining clean, well-stocked tables, and handling payments. Strong English communication and a calm, professional demeanor are essential.

Qualifications

• 2+ years of experience in hotel, restaurant, or catering at similar caliber.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to read, write and speak fluent English.
• Knowledge of company and department rules and procedures.

Responsibilities

• Greet guests in a positive, friendly manner and seat them.
• Take food and beverage orders and ensure accurate service.
• Deliver food and beverages, including alcoholic options.
• Maintain table cleanliness and stock in assigned sections.
• Process itemized bills and secure payments efficiently.
• Provide knowledge of menu items and upsell where appropriate.
• Work as a team to meet guests’ needs and inquiries.
• Resolve guest issues promptly with professionalism.
• Adhere to Conrad Nashville core values and standards.

Skills

Customer service

Communication

Teamwork

English fluency

Education

High School diploma or equivalent

Tools

POS system

Job description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The In Room Dining Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience. .

Job Duties

• Greet guest in a positive, friendly manner and make them feel welcome upon seating.
• Guide guest through all phases of their experience at the restaurant.
• Consistently follow sequence of service utilizing all proper procedures standardized by management.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain table cleanliness utilizing silent table approach.
• Itemized bills correctly and efficiently secure payment.
• Ensure table side food service and quality presentation.
• Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Review identification of customers to verify they are of legal drinking age.
• Maintain level of professionalism that will make guest want to return.
• Exhibit proper knowledge, selling techniques of all menu items; food, non-alcoholic beverages and alcoholic beverages.
• Deliver food & beverages, including alcoholic options to guests.
• Provide proper communication and promptly resolve guest issues.
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests’ needs and inquiries.
• Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied.
• Bid farewell to guests, using guest’s name when known and encourage them to return.
• Other duties as assigned.

Education and Experience

• 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to obtain & maintain full knowledge and understanding of company and
• department rules and regulations, policies, and procedures.
• Ability to read, write & speak fluent English.

Physical Requirements

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily