In-Room Dining Concierge — Elevate Guest Experiences

Four Seasons; East Palo Alto (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wage

Medical, dental, vision insurance

Holiday, vacation, sick pay

401k with company match

Complimentary stays worldwide

Free employee meals

Job summary

Four Seasons Hotel Silicon Valley in East Palo Alto, CA is seeking an In Room Dining Order Taker. You will check in for daily assignments, interact with managers, coordinate supplies, and take guest orders with accuracy and courtesy.

You will know hours of operation, upsell items, and ensure order details are documented and relayed to the kitchen and service staff. A welcoming, professional presence is essential in this luxury hotel environment.

Qualifications

• Excellent written and verbal communication skills in English.
• Open schedule required; weekends, holidays, days and/or night.
• Experience working in Food & Beverage establishment in a hotel setting is preferred.
• Must provide proof of work authorization eligibility to be employed in the United States of America.

Responsibilities

• Check in for assignments upon arrival each day.
• Meet with managers to discuss any pass on.
• Coordinate and communicate with supplies needed in In Room Dining to complete orders.
• Have full knowledge of all hours of operation for In Room Dining and all dining outlets.
• Communicate details of menus to hotel guests.
• Assist in completing servers’ side work and closing duties as assigned by the manager on duty.
• Assist in taking orders for amenities and prepare amenity packages.
• Accurately charge amenities to correct department and file information.
• Answer the phone and record guest information and orders, noting allergies and requests.
• Upsell additional food/beverage items where possible.
• Document orders on dish pickup list and maintain pickup standards.
• Communicate daily with staff about events and information impacting the department.
• Demonstrate knowledge of department, delivery, order taking and office systems.
• Oversee and maintain In Room Dining Service Standards.
• Monitor areas for cleanliness and organization.
• Ensure carts are clean and well-maintained and report needed repairs.
• Communicate effectively with front and back of house staff.
• Other duties as assigned.

Skills

Excellent written and verbal comms

Job description

Four Seasons Hotel Silicon Valley in East Palo Alto, CA is seeking an In Room Dining Order Taker. You will check in for daily assignments, interact with managers, coordinate supplies, and take guest orders with accuracy and courtesy.

You will know hours of operation, upsell items, and ensure order details are documented and relayed to the kitchen and service staff. A welcoming, professional presence is essential in this luxury hotel environment.