Concierge & Guest Services Expert

Marriott San Ramon; San Ramon (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance

401(k) with matching

Hotel room discounts

Paid time off

Job summary

HEI Hotels and Resorts in San Ramon is seeking a dining/service associate to deliver exceptional guest service in our hotel restaurant and concierge-style operations. You will greet guests, take orders, and coordinate dining experiences with accuracy and care.

Responsibilities include guiding guests on local attractions, arranging reservations, and assisting with mail and packages while maintaining a welcoming environment and knowledge of hotel services.

Qualifications

• High school diploma or equivalent required.
• One year experience in a public contact position.
• Hotel/hospitality experience preferred.

Responsibilities

• Greet guests warmly and provide friendly, professional service.
• Take accurate food and beverage orders and enter them into the POS system.
• Deliver orders promptly and ensure guest satisfaction.
• Clear and reset tables and maintain clean service areas.
• Provide concierge-style assistance with dining, transportation, reservations, and local activities.
• Assist guests with mail, packages, and messages as needed.
• Stay informed about hotel services, promotions, and local attractions.

Skills

English communication

Public contact

Guest service

Education

High school diploma or equivalent

Job description

HEI Hotels and Resorts in San Ramon is seeking a dining/service associate to deliver exceptional guest service in our hotel restaurant and concierge-style operations. You will greet guests, take orders, and coordinate dining experiences with accuracy and care.

Responsibilities include guiding guests on local attractions, arranging reservations, and assisting with mail and packages while maintaining a welcoming environment and knowledge of hotel services.