In Room Dining Order Taker

Four Seasons; East Palo Alto (CA); Vor Ort; USD 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

Competitive wage

Medical, dental, vision insurance

Holiday, vacation, sick pay

401k with company match

Complimentary stays worldwide

Free employee meals

Zusammenfassung

Four Seasons Hotel Silicon Valley in East Palo Alto, CA is seeking an In Room Dining Order Taker. You will check in for daily assignments, interact with managers, coordinate supplies, and take guest orders with accuracy and courtesy.

You will know hours of operation, upsell items, and ensure order details are documented and relayed to the kitchen and service staff. A welcoming, professional presence is essential in this luxury hotel environment.

Qualifikationen

• Excellent written and verbal communication skills in English.
• Open schedule required; weekends, holidays, days and/or night.
• Experience working in Food & Beverage establishment in a hotel setting is preferred.
• Must provide proof of work authorization eligibility to be employed in the United States of America.

Aufgaben

• Check in for assignments upon arrival each day.
• Meet with managers to discuss any pass on.
• Coordinate and communicate with supplies needed in In Room Dining to complete orders.
• Have full knowledge of all hours of operation for In Room Dining and all dining outlets.
• Communicate details of menus to hotel guests.
• Assist in completing servers’ side work and closing duties as assigned by the manager on duty.
• Assist in taking orders for amenities and prepare amenity packages.
• Accurately charge amenities to correct department and file information.
• Answer the phone and record guest information and orders, noting allergies and requests.
• Upsell additional food/beverage items where possible.
• Document orders on dish pickup list and maintain pickup standards.
• Communicate daily with staff about events and information impacting the department.
• Demonstrate knowledge of department, delivery, order taking and office systems.
• Oversee and maintain In Room Dining Service Standards.
• Monitor areas for cleanliness and organization.
• Ensure carts are clean and well-maintained and report needed repairs.
• Communicate effectively with front and back of house staff.
• Other duties as assigned.

Kenntnisse

Excellent written and verbal comms

Jobbeschreibung

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway. Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity

Four Seasons Hotel Silicon Valley is currently looking for an In Room Dining Order Taker.

Responsibilities

Reporting to the Food & Beverage Management team, responsibilities and essential job functions include but are not limited to the following:

• Check in for assignments upon arrival each day
• Meet with managers to discuss any pass on
• Coordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guide
• Have full knowledge of all hours of operation for In Room Dining and all dining outlets for the Hotel
• Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests
• Assist in the proper and timely completion of servers side work and closing duties, as assigned by the manager on duty
• Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information
• Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders
• Up sell and suggest additional food and/or beverage items to compliment the order whenever possible
• Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.
• Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.
• Demonstrate knowledge of and competency in all aspects of department, delivery, order taking, and office systems
• Oversee and maintain Four Seasons In Room Dining Service Standards
• Monitor areas for cleanliness and organization
• Ensure carts are clean and in good repair at all times and communicate to managers when necessary repairs are in order
• Communicate effectively with staff from both the front and back of the house
• Other duties as assigned

Qualifications

• Excellent written and verbal communication skills in English.
• Open schedule required; weekends, holidays, days and/or night
• Experience working in Food & Beverage establishment in a hotel setting is preferred.
• Must provide proof of work authorization eligibility to be employed in the United States of America

What To Expect

• Competitive Wage
• Wage - $27.31/hour
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal