In-Room Dining Concierge & Billing Associate

Loews Hotels & Co; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) with company match

Paid sick days, vacation & holidays

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel is seeking a Room Service Cashier to provide an elevated in-room dining experience. You will take accurate orders, guide menu selections, and offer food and beverage recommendations while coordinating with culinary and service teams.

The role emphasizes precise billing, order tracking, and professional guest communication, with opportunities to upsell and contribute to guest satisfaction.

Qualifications

• High School Diploma or equivalent required
• Knowledge of food and beverage terminology; upselling techniques
• Strong guest service skills with excellent telephone etiquette
• Proficiency with computer systems and office equipment
• Strong organizational and communication skills

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations
• Upsell items thoughtfully to enhance the guest experience and support revenue goals
• Monitor order flow to ensure timely preparation, delivery, and follow-up
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
• Follow up with guests to confirm satisfaction with food quality and service
• Respond to guest concerns or complaints professionally and with ownership
• Maintain accurate in-room dining tracking logs and control records
• Ensure correct billing and posting of all in-room dining and amenity charges
• Stay informed on menu availability, specials, and out-of-stock items
• Maintain a clean, organized work area and adhere to safety and sanitation standards
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Attend all mandatory training sessions and meetings
• Perform other duties as assigned

Skills

Guest service

Telephone etiquette

Food & beverage terminology

POS / computer systems

Organization

Communication skills

Education

High School Diploma or equivalent

Job description

Loews Miami Beach Hotel is seeking a Room Service Cashier to provide an elevated in-room dining experience. You will take accurate orders, guide menu selections, and offer food and beverage recommendations while coordinating with culinary and service teams.

The role emphasizes precise billing, order tracking, and professional guest communication, with opportunities to upsell and contribute to guest satisfaction.