Overnight Room Service Orderseller

Loews Hotels & Co; Miami Beach (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off and holidays

Bereavement leave and pet bereavement

Job summary

Loews Miami Beach Hotel in South Beach is seeking a Room Service Associate to support the dining experience in our oceanfront property. You will assist guests with menu selections, take and process orders, upsell items, and ensure accurate billing while delivering courteous service.

This role emphasizes teamwork and guest satisfaction, with opportunities to develop upselling skills, join a renowned hospitality team, and contribute to a high-volume, luxury hotel environment.

Qualifications

• Knowledge of food and beverage terminology; ability to learn upselling and order taking procedures.
• Exceptional guest service and telephone skills.
• Computer skills; ability to operate basic office equipment.
• Effective organizational and communication skills.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintains Room Service records and files.
• Stays informed of menu item availability.
• Assists guests with selection of food, beverages, wines, desserts and specials.
• Recommends items to maximize guest satisfaction and revenue.
• Takes and processes room service orders promptly according to Loews standards.
• Ensures proper billing of charges to guest accounts.
• Responds to room service issues per Loews standards.
• Posts Amenity charges to guest accounts.
• Distributes amenities to servers and confirms guest room numbers.
• Dispatches bussers/servers for guest requests.
• Follows up to confirm guest satisfaction with food and service.
• Other duties as assigned.

Skills

Food & beverage terminology

Guest service

Telephone skills

Computer skills

Organizational & communication skills

Education

High School Diploma or equivalent

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Purpose

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

• Maintains Room Service tracking and control records and files
• Stays informed of status of menu item availability
• Assists guests with selection of food, beverage, wine, dessert and specialty items
• Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
• Takes and processes room service orders in a timely manner according to Loews standards
• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
• Responds to complaints regarding room service orders in appropriate manner according to Loews standards
• Posts Amenity charges to guest accounts
• Distribute amenities to server by confirming guest room number of guest
• Dispatch bussers/ server to handle guest requests
• Call back guest to confirm guest satisfaction with food quality and service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
• Exceptional guest service and telephone skills
• Computer skills, ability to operate basic office equipment
• Effective organizational and communications skills
• Ability to work flexible schedule to include weekends and holidays

Education

• High School Diploma or equivalent