In-Room Dining Concierge

Delano Miami Beach; Miami Beach (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Delano Miami Beach is seeking a Room Service Attendant to deliver a seamless in-room dining experience by taking orders, coordinating with the kitchen, and delivering food and beverages to guest rooms in a timely, professional, courteous manner.

Under the guidance of the Room Service Manager, you will record orders, maintain knowledge of menu items and allergens, and provide attentive service while ensuring a clean, organized service area and adherence to health and safety policies.

Responsibilities

• Answer in-room dining calls promptly and professionally, following brand service standards and proper telephone etiquette.
• Accurately record guest food and beverage orders, confirm details, and input orders into the Point-of Sale (POS) system.
• Communicate effectively with kitchen to ensure timely and accurate delivery of orders.
• Deliver food and beverage orders promptly and professionally to guest rooms, ensuring accuracy and presentation meet hotel standards.
• Restock room service equipment, supplies, and amenities as needed during and after shift.
• Provide knowledgeable recommendations to guests on menu items, specials, and dietary accommodations.
• Follow up on orders to ensure guest satisfaction and address any issues or special requests promptly
• Maintain an organized and clean work area, including menus, order sheets, including pantries and hallways.
• Handle guest complaints and concerns courteously, escalating to supervisors when necessary.
• Ensure all Room Service procedures align with hotel health, safety, and hygiene policies.
• Maintain knowledge of menu offerings, ingredients, and potential allergens to confidently answer guest questions and make recommendations.
• Assist with order packing and tray setup during peak hours to support the service team.
• Monitor inventory of supplies (menus, condiments, etc.) and notify manager of any shortages.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to , on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Job description

Delano Miami Beach is seeking a Room Service Attendant to deliver a seamless in-room dining experience by taking orders, coordinating with the kitchen, and delivering food and beverages to guest rooms in a timely, professional, courteous manner.

Under the guidance of the Room Service Manager, you will record orders, maintain knowledge of menu items and allergens, and provide attentive service while ensuring a clean, organized service area and adherence to health and safety policies.