In-Room Dining Concierge: Elevate Guest Experience

Loews Hotels & Co; Miami Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Loews Miami Beach Hotel in Miami Beach, FL is seeking a Room Service Cashier to support an elevated in-room dining experience. You will take and process orders, guide guests through menu selections, and ensure accurate billing and timely deliveries.

This role requires a friendly, professional telephone presence, knowledge of food and beverage terminology, and strong computer skills to manage order entry and logs.

Qualifications

• High School Diploma or equivalent.
• Knowledge of food and beverage terminology; ability to learn and apply upselling techniques.
• Strong guest service skills with excellent telephone etiquette.
• Proficiency with computer systems and office or communication equipment.
• Strong organizational and communication skills.

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards.
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations.
• Upsell items thoughtfully to enhance the guest experience and support revenue goals.
• Monitor order flow to ensure timely preparation, delivery, and follow-up.
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams.
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval.
• Follow up with guests to confirm satisfaction with food quality and service.
• Maintain accurate in-room dining tracking logs and control records.
• Ensure correct billing and posting of all in-room dining and amenity charges.
• Stay informed on menu availability, specials, and out-of-stock items.
• Maintain a clean, organized work area and adhere to safety and sanitation standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Telephone etiquette

Upselling

Orders entry

Computer literacy

Organization

Communication

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

Loews Miami Beach Hotel in Miami Beach, FL is seeking a Room Service Cashier to support an elevated in-room dining experience. You will take and process orders, guide guests through menu selections, and ensure accurate billing and timely deliveries.

This role requires a friendly, professional telephone presence, knowledge of food and beverage terminology, and strong computer skills to manage order entry and logs.