In-Room Dining & Billing Specialist

Loews Hotels & Co; Miami Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Job summary

Loews Miami Beach Hotel is seeking a Room Service Cashier to support an elevated in-room dining experience. You will take orders, guide guests through the menu, and ensure accurate billing while coordinating with culinary and service teams.

You will upsell items to boost revenue, monitor order flow, and maintain precise logs. Excellent guest communication and strong multitasking are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of food and beverage terminology; ability to learn upselling techniques.
• Excellent guest service skills and telephone etiquette.
• Proficiency with computer systems and POS software.

Responsibilities

• Take and process in-room dining orders accurately and efficiently.
• Assist guests with menu selections and recommendations.
• Upsell items to support revenue goals.
• Monitor order flow for timely preparation and delivery.
• Maintain accurate in-room dining logs and billing records.

Skills

Guest service

Order entry

Communication

Upselling

Billing

Team collaboration

Problem solving

Attendance

Education

High School Diploma or equivalent

Tools

POS system

Computer systems

Job description

Loews Miami Beach Hotel is seeking a Room Service Cashier to support an elevated in-room dining experience. You will take orders, guide guests through the menu, and ensure accurate billing while coordinating with culinary and service teams.

You will upsell items to boost revenue, monitor order flow, and maintain precise logs. Excellent guest communication and strong multitasking are essential for success in this role.