In-Person Tax Office Team Leader & Coach

H&R Block, Inc.; Georgetown (TX); On-site; USD 50,000 - 70,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life outside work support

Job summary

H&R Block, Inc. is seeking an Office Experience Manager to translate directives into disciplined daily execution and coaching. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive the client experience while accelerating the office's seasonal tax business.

In-person, seasonal ramp-up with fall part-time hours and expanded January–April schedule, including evenings and weekends as needed. Strong leadership and client-centric focus required.

Qualifications

• Experience managing people in a service or retail environment.
• Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience.
• Demonstrated coaching capability and ability to give direct feedback.
• Strong decision-making and judgment in fast-paced settings.
• Excellent interpersonal and communication skills for tough conversations.
• Ability to interpret KPI and coaching data to drive daily priorities.
• Proficient with MS Office, Teams and office systems.

Responsibilities

• Deliver the daily consultative client experience within the office, with disciplined execution.
• Model consultative, client-centric behaviors in interactions and set team standards.
• Serve as on-site contact for escalated client service concerns and resolve effectively.
• Coordinate with OEM and DGM on growth plans and client engagement targets.
• Lead daily huddles, manage schedules, and ensure tests/new processes are implemented.

Skills

People management

Client-centric mindset

Coaching capability

Decision-making

Interpersonal communication

Data fluency

MS Office proficiency

Adaptability

Flexible scheduling

Education

High school diploma / GED / equivalent

Tools

MS Office

Teams

Dimensions

Work Center

Copilot/Sidekick

Job description

H&R Block, Inc. is seeking an Office Experience Manager to translate directives into disciplined daily execution and coaching. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive the client experience while accelerating the office's seasonal tax business.

In-person, seasonal ramp-up with fall part-time hours and expanded January–April schedule, including evenings and weekends as needed. Strong leadership and client-centric focus required.