In-Person Patient Support Specialist

Neighborcare Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off & paid holidays

Retirement with contribution match

Employee assistance program, & more!

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Contact Center Representative (CCR) for an on-site, full-time role at Pacific Tower. You will be the first point of contact for patients, answering inbound calls, guiding scheduling, and helping navigate enrollment and the patient portal with empathy and accuracy.

This position offers paid time off, holidays, retirement with match, and an employee assistance program.

Qualifications

• High School Diploma or GED.
• 1+ year(s) of experience in a healthcare setting.
• 1+ year(s) of experience in a customer service setting.

Responsibilities

• Handle a high volume of calls in an inbound, fast paced contact center; Ability to use data spreadsheets and applications to make outbound calls.
• Schedule new and returning appointments in the EHR following scheduling guidelines. Provide registration services and guide patients in registration process.
• Is a knowledgeable resource to patients via telephone interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services.
• Resolve patient requests in one call/contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Gather information for accurate documentation of calls and enter into proper database. Verify and update necessary information at the point of scheduling.
• Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment.
• Coordinate with Interpreter Services as needed.
• Identify, research, and resolve patient questions and inquiries regarding the patient portal.
• Participate and complete the required training program including annual Safety training and all required HIPAA and Compliance training.
• Attend and participate in staff meetings as directed.
• Perform other duties as assigned.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Job description

Neighborcare Health in Seattle, WA is seeking a Patient Contact Center Representative (CCR) for an on-site, full-time role at Pacific Tower. You will be the first point of contact for patients, answering inbound calls, guiding scheduling, and helping navigate enrollment and the patient portal with empathy and accuracy.

This position offers paid time off, holidays, retirement with match, and an employee assistance program.