Patient Contact Center Representative - Pacific Tower (1.0 FTE)

Neighborcare Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off & paid holidays

Retirement with contribution match

Employee assistance program, & more!

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Contact Center Representative (CCR) for an on-site, full-time role at Pacific Tower. You will be the first point of contact for patients, answering inbound calls, guiding scheduling, and helping navigate enrollment and the patient portal with empathy and accuracy.

This position offers paid time off, holidays, retirement with match, and an employee assistance program.

Qualifications

• High School Diploma or GED.
• 1+ year(s) of experience in a healthcare setting.
• 1+ year(s) of experience in a customer service setting.

Responsibilities

• Handle a high volume of calls in an inbound, fast paced contact center; Ability to use data spreadsheets and applications to make outbound calls.
• Schedule new and returning appointments in the EHR following scheduling guidelines. Provide registration services and guide patients in registration process.
• Is a knowledgeable resource to patients via telephone interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services.
• Resolve patient requests in one call/contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Gather information for accurate documentation of calls and enter into proper database. Verify and update necessary information at the point of scheduling.
• Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment.
• Coordinate with Interpreter Services as needed.
• Identify, research, and resolve patient questions and inquiries regarding the patient portal.
• Participate and complete the required training program including annual Safety training and all required HIPAA and Compliance training.
• Attend and participate in staff meetings as directed.
• Perform other duties as assigned.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Job description

Patient Contact Center Representative - Pacific Tower (1.0 FTE)

Job Category: Clinical Support

Requisition Number: PATIE005813

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Seattle, WA 98144, USA

Description

Purpose

The Patient Contact Center Representative (CCR) is a fully in-person role that provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR is the first point of contact for new and returning patients into the Neighborcare Health system by answering inbound and making outbound outreach calls. The CCR will answer patient questions, assist patients in navigating the Neighborcare Health system and insurance, respond to scheduling and messaging needs, and provide consistent, accurate, and efficient services that result in an exceptional customer experience.

Health, Wellness & Retirement Benefits:

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

Compensation:

• The target wage range for this position is $23.21 per hour to $29.19 per hour.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

In this position you will:

• Handle a high volume of calls in an inbound, fast paced contact center; Ability to use data spreadsheets and applications to make outbound calls.
• Schedule new and returning appointments in the EHR following scheduling guidelines. Provide registration services and guide patients in registration process.
• Is a knowledgeable resource to patients via telephone interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services.
• Resolve patient requests in one call/contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Gather information for accurate documentation of calls and enter into proper database. Verify and update necessary information at the point of scheduling.
• Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment.
• Coordinate with Interpreter Services as needed.
• Identify, research, and resolve patient questions and inquiries regarding the patient portal.
• Participate and complete the required training program including annual Safety training and all required HIPAA and Compliance training.
• Attend and participate in staff meetings as directed.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED

Preferred Qualifications

• 1+ year(s) of experience in a healthcare setting
• 1+ year(s) of experience in a customer service setting

About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

The full job description is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.