In-Person Health Care Customer Support Specialist

Hammer, Inc.; Creston (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Employee discounts

Job summary

Medicap Home Medical in Creston, IA is seeking a dependable full-time Customer Service Representative. The role involves in-person service, answering phones, verifying insurance, ordering products, and assisting with in-store equipment setups.

Candidates should have strong communication and multitasking abilities, basic computer skills, familiarity with medical terminology, and a clean driving record. Pre-employment screenings include criminal background checks and OIG exclusions; on-call

Qualifications

• Minimum 6 months of customer service experience preferred.
• High School Diploma or GED.
• Strong communication and organizational skills required.
• Able to work with others to ensure patient satisfaction.
• Must pass criminal background check, OIG Exclusions List screening and driving record check.
• Ability to use smartphone, iPad, and desktop computer.
• Familiarity with medical terminology is a plus.
• Willingness to participate in on-call rotation with some evenings/weekends.

Responsibilities

• Provide in-person and phone-based customer service.
• Verify insurance and assist with billing.
• Order and stock products; perform in-store equipment setup.
• Communicate with healthcare professionals and insurers.
• Participate in on-call rotation with some evenings and weekends.
• Complete required pre-employment screenings.

Skills

Strong communication

Attention to detail

Teamwork

Multi tasking

Customer service

Read and follow instructions

Computer literacy

Medical terminology familiarity

Clean driving record

Education

High School Diploma or GED

Job description

Medicap Home Medical in Creston, IA is seeking a dependable full-time Customer Service Representative. The role involves in-person service, answering phones, verifying insurance, ordering products, and assisting with in-store equipment setups.

Candidates should have strong communication and multitasking abilities, basic computer skills, familiarity with medical terminology, and a clean driving record. Pre-employment screenings include criminal background checks and OIG exclusions; on-call