In-Person Customer Service & Data Entry Specialist

Zilka-; New Stanton (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Competitive compensation

Opportunities for professional growth

Job summary

Zilka- in New Stanton, PA is seeking a full-time Data Entry / Customer Service Representative. The role focuses on accurate order processing, customer inquiries, and coordinating with sales and warehouse teams in a fast-paced environment.

Ideal candidates have prior customer service and data entry experience, strong computer skills, and meticulous attention to detail. This position offers a friendly team, growth opportunities, and a comprehensive benefits package.

Qualifications

• Previous customer service experience.
• Data entry experience.
• Strong computer and keyboarding skills.
• Excellent communication and customer service skills.
• High school diploma or equivalent preferred.

Responsibilities

• Process and entered customer orders accurately and efficiently while ensuring all order details were complete.
• Provide professional customer service by answering questions regarding orders, pricing, product availability, and delivery schedules.
• Monitor order status from entry through shipment and communicate updates or delays to customers.
• Coordinate with sales, warehouse and other departments to ensure timely and accurate order fulfillment.
• Resolve order discrepancies, product issues, returns, and customer concerns in a timely and professional manner.
• Maintain accurate customer information, order records, and documentation in company systems.
• Prepare invoices, shipping documents, and other paperwork related customer orders.

Skills

Data entry

Customer service

Attention to detail

Strong computer skills

Communication skills

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Zilka- in New Stanton, PA is seeking a full-time Data Entry / Customer Service Representative. The role focuses on accurate order processing, customer inquiries, and coordinating with sales and warehouse teams in a fast-paced environment.

Ideal candidates have prior customer service and data entry experience, strong computer skills, and meticulous attention to detail. This position offers a friendly team, growth opportunities, and a comprehensive benefits package.