Customer Service - Data Entry

Zilka-; New Stanton (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Competitive compensation

Opportunities for professional growth

Job summary

Zilka- in New Stanton, PA is seeking a full-time Data Entry / Customer Service Representative. The role focuses on accurate order processing, customer inquiries, and coordinating with sales and warehouse teams in a fast-paced environment.

Ideal candidates have prior customer service and data entry experience, strong computer skills, and meticulous attention to detail. This position offers a friendly team, growth opportunities, and a comprehensive benefits package.

Qualifications

• Previous customer service experience.
• Data entry experience.
• Strong computer and keyboarding skills.
• Excellent communication and customer service skills.
• High school diploma or equivalent preferred.

Responsibilities

• Process and entered customer orders accurately and efficiently while ensuring all order details were complete.
• Provide professional customer service by answering questions regarding orders, pricing, product availability, and delivery schedules.
• Monitor order status from entry through shipment and communicate updates or delays to customers.
• Coordinate with sales, warehouse and other departments to ensure timely and accurate order fulfillment.
• Resolve order discrepancies, product issues, returns, and customer concerns in a timely and professional manner.
• Maintain accurate customer information, order records, and documentation in company systems.
• Prepare invoices, shipping documents, and other paperwork related customer orders.

Skills

Data entry

Customer service

Attention to detail

Strong computer skills

Communication skills

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Family-owned, local food distribution company located in New Stanton, PA, is seeking a full-time Data Entry / Customer Service Representative to join our team. We are looking for a dependable, detail-oriented individual who enjoys working with customers and is comfortable working in a fast-paced office environment.

The ideal candidate will have previous customer service and data entry experience, strong computer skills, and excellent attention to detail. This position is an important part of our daily operations and requires someone who can communicate professionally, stay organized, manage multiple priorities, and remain calm under pressure.

We offer a friendly, team-oriented work environment with the opportunity to become a valued member of a growing, family-owned business. Experience in the food distribution or wholesale industry is a plus, but we are willing to train the right candidate.

Responsibilities

• Process and entered customer orders accurately and efficiently while ensuring all order details were complete.
• Provide professional customer service by answering questions regarding orders, pricing, product availability, and delivery schedules.
• Monitor order status from entry through shipment and communicate updates or delays to customers.
• Able to manage multiple customer orders and priorities in a fast-paced environment while remaining calm, accurate, and professional.
• Coordinate with sales, warehouse and other departments to ensure timely and accurate order fulfillment.
• Resolve order discrepancies, product issues, returns, and customer concerns in a timely and professional manner.
• Maintain accurate customer information, order records, and documentation in company systems.
• Prepare invoices, shipping documents, and other paperwork related customer orders.

Requirements

• Previous customer service experience.
• Data entry experience.
• Strong computer and keyboarding skills.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and priorities.
• Ability to work well under pressure and meet deadlines.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Professional and positive attitude.
• Ability to learn new computer systems and software.
• High school diploma or equivalent preferred.

Schedule

• Full-time.
• Monday thru Friday.
• Daylight- 8:30-5:00.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation and holidays.
• 401(k) retirement plan.
• Paid time off (PTO).
• Competitive compensation.
• Opportunities for professional growth and development.

Zilka and company is an Equal Opportunity Employer: EEO. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, protected veteran status, genetics, or any other category protected under federal, state or local laws.

Job Type: Full-time

Benefits

• 401(k).
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

Work Location: In person