Customer Service Representative

City of Richland; Florida; On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Excellent medical plan

Dental and vision plans

Life and AD&D insurance

Long-Term Disability Insurance

PERS retirement plan

Paid Time Off

Job summary

City of Richland in Florida is seeking a customer service assistant to support in-person and phone inquiries, process billing and cashiering, and handle scheduling under moderate supervision.

The role requires a high school diploma and at least one year of customer service experience, with opportunities for flexible scheduling after six months. This is a full-time, in-person position with strong benefits and possible variations to hours.

Qualifications

• High School Diploma/GED is required.
• One year of customer service experience required.

Responsibilities

• Provide in-person and phone-based customer service and information.
• Prepare and process billing and cashiering tasks.
• Schedule appointments and related administrative work.
• Work under supervision of the assigned Director, Manager or Supervisor.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Job description

Department:

Finance

Division:

Customer Service

Pay Range

$29.51 - $41.25 Hourly

Midpoint

$35.38 Hourly

Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.

**A resume is desired with your application in order to be given first consideration**

SUMMARY OF POSITION

Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).

SUPPLEMENTAL INFORMATION

• This is a full-time, in-person position. Upon hire, the work schedule is a typical Monday–Friday schedule of 8:00 a.m.–5:00 p.m. Flexible scheduling options, including a 9/80 schedule with alternating Fridays off, may be available, after 6 months in the position.

Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position.

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

• High School Diploma/GED
• One (1) year of experience in providing customer service

DESIRED QUALIFICATIONS

• Three (3) years of customer service experience, which include handling difficult and varied issues.
• One (1) year of experience collecting on delinquent accounts.
• Experience with Utility Billing.
• Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.

WE ARE RICHLAND

At the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do.

With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.

Richland Rewards – Supporting Those Who Serve

Regular Full-Time (35 to 40 hr/week) Employee Benefits

• Excellent open access (preferred provider) medical plan with substantial City-paid contribution
• City-paid dental and vision plans
• City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee’s annual salary)
• City-paid Long-Term Disability Insurance
• Participation in the State of Washington’s Retirement Plan (PERS)
• Paid Time Off (PTO)
• 10 Paid Holidays
• 4% City-match deferred compensation with 457 and 401(a) plan options
• Extended Sick Leave (ESL)
• Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
• City Paid and Employee Paid Retirement Health Savings Plan
• Employee Assistance Program
• Annual Performance Assessment System

Paid Time Off (PTO) Accrual

Regular Full-Time (40hr) Accrual Rates. (The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position’s budgeted hours.)

Years of Continuous Service / Maximum Hours Per Month

0 months through 6 months / 13.33 hours per month

6 months through 9 years / 20.33 hours per month

10 years through 15 years / 22.33 hours per month

16 years through 20 years / 24.33 hours per month

Over 20 years / 26.33 hours per month

Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the _ Compensation Plan _. for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), martial or veteran status, disability, sexual orientation, or any other basis prohibited by federal, state, and local laws.
In accordance with the American with Disabilities Act, reasonable accommodation for persons with disabilities will be provided for participation in the application and selection process, if requested. Persons with a disability who need assistance must notify the Human Resources Department about the accommodation needed at the time of application and prior to the closing date by calling [phone].
The provisions of job announcements listed on this website do not constitute an expressed, or implied, contract of employment with the City. Any provision contained herein may be modified and/or revoked without notice.