In-Person Customer Care Specialist — Growth & Impact

Express Flooring; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) plan with company match

Paid time off (PTO)

Employee assistance program (EAP)

Life insurance

Job summary

Express Flooring is seeking a Customer Care Specialist in Tempe, AZ to deliver exceptional service across phone, email, chat, and text. You will resolve issues, maintain records, and contribute to a positive customer experience while upholding company policies and security standards.

The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment with in-person full-time hours and a weekend shift requirement.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management, or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Adaptability and positivity when things get busy.
• Proficiency in CRM and ERP systems.

Responsibilities

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines.

Skills

Communication

Problem-solving

CRM/ERP proficiency

Customer-focused

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

CRM

ERP

Job description

Express Flooring is seeking a Customer Care Specialist in Tempe, AZ to deliver exceptional service across phone, email, chat, and text. You will resolve issues, maintain records, and contribute to a positive customer experience while upholding company policies and security standards.

The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment with in-person full-time hours and a weekend shift requirement.