Customer Care Associate in Training – Tempe Growth

Progress Residential LP; Tempe (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Time off (PTO, holidays)

Job summary

Progress Residential LP is seeking a Customer Care Associate (In Training) in Tempe, AZ. You will deliver exceptional service to prospective and current residents via phone and email, troubleshoot questions about the company’s services, and document interactions for timely resolutions.

During the 60-day training, you will learn our processes and tools, then transition to Tier 1. The role requires strong communication, a collaborative mindset, and the ability to manage high volumes with accuracy

Qualifications

• 1–2 years of customer support in a call center environment
• Excellent communication skills, able to explain technical information clearly
• Positive attitude, willingness to learn and adapt
• Familiarity with Salesforce or similar CRM is a plus
• Ability to work onsite in a team environment

Responsibilities

• Provide exceptional customer support to residents via phone and email
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services
• Identify and elevate complex issues to Tier 2 support teams
• Document customer interactions and follow up on open issues to ensure timely resolution
• Collaborate with cross-functional teams to improve knowledge base and support processes

Skills

Customer service

Phone etiquette

Email etiquette

Clear communication

Critical thinking

Teamwork

Tools

Salesforce

Job description

Progress Residential LP is seeking a Customer Care Associate (In Training) in Tempe, AZ. You will deliver exceptional service to prospective and current residents via phone and email, troubleshoot questions about the company’s services, and document interactions for timely resolutions.

During the 60-day training, you will learn our processes and tools, then transition to Tier 1. The role requires strong communication, a collaborative mindset, and the ability to manage high volumes with accuracy