Client Success & Outreach Coordinator

Voda Cleaning & Restoration of Utica, Rochester and Washington; Utica (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Voda Cleaning & Restoration is seeking an energetic Office & Customer Support Associate to join our Utica area team. You will manage calls, schedule appointments, follow up on leads, collect payments, and keep accurate CRM records while building trusted relationships with local clients.

This role blends office duties with community networking, including outreach to real estate professionals and referral partners.

Qualifications

• Strong customer-facing communication skills on phone and in person.
• Ability to build rapport quickly and manage relationships with clients.
• Experience or comfort with outbound outreach and lead follow-up.
• Solid organizational skills and attention to detail.
• Familiarity with CRM systems and basic office software.

Responsibilities

• Handle inbound and outbound calls, answer questions, overcome objections, and book appointments.
• Coordinate scheduling and communicate job details clearly with customers.
• Maintain accurate customer records in the CRM system and assist with invoicing and payments.
• Follow up after service to confirm satisfaction and request reviews.
• Represent the company at local networking events and build referral partnerships.

Skills

Phone communication

People skills

Networking

Organized

CRM tools

Tools

CRM tools

Scheduling software

Microsoft Office

Job description

Voda Cleaning & Restoration is seeking an energetic Office & Customer Support Associate to join our Utica area team. You will manage calls, schedule appointments, follow up on leads, collect payments, and keep accurate CRM records while building trusted relationships with local clients.

This role blends office duties with community networking, including outreach to real estate professionals and referral partners.