Cleaning & Restoration Operations Leader

Voda Cleaning & Restoration of Cincinnati; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Career Path Towards General Manager

Generous PTO

401k / Company Match

Job summary

Voda Cleaning & Restoration of Cincinnati is seeking an experienced Operational Manager to lead daily carpet cleaning and water restoration operations. You will oversee teams, ensure safety standards, and drive efficiency in service delivery.

The role demands strong leadership, extensive water restoration expertise, and a focus on client satisfaction while maintaining budgets and quality. On-site leadership and industry collaboration are key to success.

Qualifications

• IICRC certifications in Water Restoration, Carpet Cleaning, Applied Microbial Remediation, Fire & Smoke, Trauma & Crime Scene
• OSHA 10 certification is required
• Minimum 5 years in water restoration and carpet cleaning operations
• Experience with industry equipment (truck-mount cleaners, portable cleaners)
• Proven track record in team management and leadership
• Strong organizational, communication and customer service skills
• Ability to manage multiple projects in a fast-paced environment
• Proficient with project management/estimating software like Xactimate, MICA/Mitigate, CRM and scheduling tools

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration departments, on-time and on-budget delivery
• Schedule and supervise teams; provide on-site support for large projects
• Write estimates for water, fire, and mold damage and cleaning projects
• Conduct quality control to ensure IICRC standards and protocols
• Train and mentor staff on safety and equipment use
• Ensure OSHA safety compliance and maintain documentation
• Maintain client communication and ensure satisfaction
• Collaborate with management to hit operational and revenue goals
• Attend industry events and build relationships with clients and partners
• Develop and implement new procedures to improve service delivery
• Track inventory and equipment maintenance; ensure readiness of resources
• Oversee reporting and documentation for projects and billing

Skills

Team management

Leadership

Communication

Customer service

Organizational skills

Multi-project handling

Education

IICRC Certification with WRT/CCT/AMRT/FSRT/TCST

OSHA 10 Certification

Tools

Xactimate

MICA/Mitigate

CRM systems

Scheduling tools

Job description

Voda Cleaning & Restoration of Cincinnati is seeking an experienced Operational Manager to lead daily carpet cleaning and water restoration operations. You will oversee teams, ensure safety standards, and drive efficiency in service delivery.

The role demands strong leadership, extensive water restoration expertise, and a focus on client satisfaction while maintaining budgets and quality. On-site leadership and industry collaboration are key to success.