In-Person Client Service Concierge (Receptionist)

H&R Block, Inc.; Portland (TX); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-in, handle scheduling, and support daily operations alongside tax professionals.

This in-person role emphasizes confidentiality, organization, and strong communication to ensure a professional client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Basic computer skills

Formation

High school diploma/GED

Description du poste

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-in, handle scheduling, and support daily operations alongside tax professionals.

This in-person role emphasizes confidentiality, organization, and strong communication to ensure a professional client experience. Evening and weekend availability during tax season is required.