In‑Person Client Services Concierge & Receptionist

H&R Block, Inc.; Laughlin (NV); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Laughlin, NV—an in-person seasonal Client Service Professional / Receptionist role—welcomes clients and supports scheduling and intake processes.

You will work with tax professionals to ensure a smooth, professional client experience and help keep the office organized throughout busy periods. In this role, you will greet clients, answer calls, manage check-ins, and coordinate with team members to match clients with the right tax professional.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication abilities for professional client interactions.
• Ability to multitask and manage multiple priorities throughout the day.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Interpersonal skills

Multitasking

Job description

H&R Block, Inc. in Laughlin, NV—an in-person seasonal Client Service Professional / Receptionist role—welcomes clients and supports scheduling and intake processes.

You will work with tax professionals to ensure a smooth, professional client experience and help keep the office organized throughout busy periods. In this role, you will greet clients, answer calls, manage check-ins, and coordinate with team members to match clients with the right tax professional.