In-Person Client Service Pro — Tax Season

H&R Block; Annandale (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will manage client check-in, scheduling, and help connect clients with the right tax professional while upholding confidentiality and a professional environment.

This in-person role offers training and the chance to grow into tax preparation or office leadership, with the potential to work evenings and weekends during tax season in a fast-paced, client-focused setting.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities daily.
• Organizational skills with attention to detail.
• Proficient with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Digital tools

Evenings/weekends

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will manage client check-in, scheduling, and help connect clients with the right tax professional while upholding confidentiality and a professional environment.

This in-person role offers training and the chance to grow into tax preparation or office leadership, with the potential to work evenings and weekends during tax season in a fast-paced, client-focused setting.