In-Person Client Concierge & Front Desk Specialist

H&R Block, Inc.; Pleasant Valley Township (IA); Sur place; USD 28 000 - 36 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage appointments, and support daily office operations. In-person role requiring strong interpersonal skills and the ability to handle confidential information with care.

You will work with tax professionals to ensure a smooth client experience, including check-in, document handling, and coordinating with team members. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members and clients.
• Ability to multitask and manage competing priorities.
• Attention to detail and thorough follow-through.
• Familiarity with basic computer programs and scheduling systems.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations and protect confidential information.

Connaissances

Interpersonal skills

Multitasking

Organizational skills

Tech proficiency

Evenings/weekends availability

Formation

HS diploma or GED

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage appointments, and support daily office operations. In-person role requiring strong interpersonal skills and the ability to handle confidential information with care.

You will work with tax professionals to ensure a smooth client experience, including check-in, document handling, and coordinating with team members. Evening and weekend availability during tax season is expected.