In-Person Client Concierge for Tax Office

H&R Block, Inc.; Norristown (Montgomery County); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. You will greet clients, manage check-in, answer calls, and help schedule appointments with the appropriate tax professional, ensuring a smooth, professional client experience.

This in-person role supports daily office operations and team collaboration, with training provided. Ideal for someone aiming to grow into tax preparation or office leadership within a tax-focused

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficient with MS Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Computer skills (MS Office/Teams)

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. You will greet clients, manage check-in, answer calls, and help schedule appointments with the appropriate tax professional, ensuring a smooth, professional client experience.

This in-person role supports daily office operations and team collaboration, with training provided. Ideal for someone aiming to grow into tax preparation or office leadership within a tax-focused