In-Person CAC & ID Services Specialist — DEERS/RAPIDS

Chitra Productions, LLC.; Charlottesville (VA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Chitra Productions, LLC. is seeking an ID and CAC Services professional to support issuance of identification cards and DEERS/RAPIDS operations at the TJAGLCS in Charlottesville, VA.

The role serves military members, retirees, civilian employees, and family members while safeguarding identification materials and verifying eligibility under applicable policies. Responsibilities include issuing Government ID cards, generating required forms, and maintaining DEERS/RAPIDS data.

Qualifications

• Experience resolving customer conflicts in a professional setting.
• Ability to brief or instruct large groups on relevant matters.
• Knowledge of current policies and policy changes in the last 3 years.

Responsibilities

• Review documents, verify eligibility, discuss entitlements, and issue IDs and CACs.
• Generate and process authentication forms and credentials.
• Register and maintain DEERS and RAPIDS information.
• Perform VO and SSM duties, manage RAPIDS roster and privileges.
• Manage CAC stock and comply with DoD policies and TJAGLCS guidelines.

Skills

Customer conflict resolution

Group briefing

Policy knowledge

Education

High school diploma or GED

Job description

Chitra Productions, LLC. is seeking an ID and CAC Services professional to support issuance of identification cards and DEERS/RAPIDS operations at the TJAGLCS in Charlottesville, VA.

The role serves military members, retirees, civilian employees, and family members while safeguarding identification materials and verifying eligibility under applicable policies. Responsibilities include issuing Government ID cards, generating required forms, and maintaining DEERS/RAPIDS data.