DEERS/RAPIDS ID Card Specialist

D2-Government-Solutions; Monterey (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

D2 Government Solutions is seeking motivated and detail-oriented DEERS/RAPIDS professionals to support DEERS/RAPIDS ID Card operations at our Monterey location.

The PAII provides administrative, personnel, and customer service support for customers requiring Common Access Cards (CAC), Uniformed Services ID Cards, and related personnel services, including credentialing, appointment coordination, and data verification.

Qualifications

• High School Diploma, GED, or equivalent required.
• Experience in personnel administration or customer service preferred.
• Familiarity with DEERS/RAPIDS or DoD ID card systems preferred.
• Ability to follow structured procedures and protect PII.

Responsibilities

• Deliver professional, courteous customer service to military personnel, dependents, retirees, government civilians, contractors, and other authorized individuals.
• Assist customers with CAC and Uniformed Services ID card services in accordance with DoD and government policies.
• Review identification documents and supporting paperwork to verify eligibility prior to processing.
• Enter, update, and maintain customer and personnel data in DEERS/RAPIDS and other approved government systems.
• Support issuance, renewal, replacement, and termination of ID cards using authorized equipment and procedures.
• Maintain accurate records of card issuance, customer transactions, appointments, and administrative actions.
• Protect Personally Identifiable Information (PII) and maintain compliance with all security and privacy requirements.
• Assist with appointment scheduling, customer intake, document verification, queue management, and front-desk operations.
• Provide basic troubleshooting support for workstations, printers, card stock, and card‑issuance equipment.
• Communicate equipment issues, supply needs, and customer service concerns to supervisors or government points of contact.
• Follow all facility, security, privacy, and records‑management procedures.
• Perform additional administrative and personnel support duties as assigned.

Skills

Customer service

Attention to detail

Verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

DEERS/RAPIDS

DoD ID card systems

Job description

D2 Government Solutions is seeking motivated and detail-oriented DEERS/RAPIDS professionals to support DEERS/RAPIDS ID Card operations at our Monterey location.

The PAII provides administrative, personnel, and customer service support for customers requiring Common Access Cards (CAC), Uniformed Services ID Cards, and related personnel services, including credentialing, appointment coordination, and data verification.