DEERS/RAPIDS ID Card Specialist | Admin & Customer Support

D2 Government Solutions; Ridgecrest (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

D2 Government Solutions seeks motivated DEERS/RAPIDS professionals to support ID card operations at China Lake location. You will assist with CAC/U.S. ID services, verify eligibility, maintain records, and safeguard PII in a fast-paced government environment.

The role requires professionalism, accuracy, and strict adherence to DoD policies, with opportunities to handle customer intake, scheduling, and front-desk duties.

Qualifications

• High School Diploma or equivalent required.
• Experience in personnel administration, military support, customer service, ID card ops, or admin support preferred.
• Familiarity with DEERS, RAPIDS, and DoD ID card systems preferred.
• Ability to complete required DEERS/RAPIDS training within contract timelines.
• Strong attention to detail and ability to follow structured procedures.
• Dependable, organized, and able to work in a fast-paced customer service environment.
• Strong verbal communication and professional interaction across diverse populations.
• Ability to safeguard sensitive information and comply with privacy/security requirements.
• Basic computer proficiency including data entry and email; Microsoft Office experience preferred.

Responsibilities

• Deliver professional, courteous customer service to military personnel, dependents, retirees, government civilians, contractors, and other authorized individuals.
• Assist customers with CAC and Uniformed Services ID card services in accordance with DoD and government policies.
• Review identification documents and supporting paperwork to verify eligibility prior to processing.
• Enter, update, and maintain customer and personnel data in DEERS/RAPIDS and other approved government systems.
• Support issuance, renewal, replacement, and termination of ID cards using authorized equipment and procedures.
• Maintain accurate records of card issuance, customer transactions, appointments, and administrative actions.
• Protect Personally Identifiable Information (PII) and maintain compliance with all security and privacy requirements.
• Assist with appointment scheduling, customer intake, document verification, queue management, and front‑desk operations.
• Provide basic troubleshooting support for workstations, printers, card stock, and card‑issuance equipment.
• Communicate equipment issues, supply needs, and customer service concerns to supervisors or government points of contact.
• Follow all facility, security, privacy, and records‑management procedures.
• Perform additional administrative and personnel support duties as assigned.

Skills

DEERS/RAPIDS

CAC operations

Customer service

DoD ID cards

Data entry

Microsoft Office

Security awareness

Training within timelines

Verbal communication

Privacy & security

Education

High School Diploma

Tools

DoD systems literacy

General IT proficiency

Job description

D2 Government Solutions seeks motivated DEERS/RAPIDS professionals to support ID card operations at China Lake location. You will assist with CAC/U.S. ID services, verify eligibility, maintain records, and safeguard PII in a fast-paced government environment.

The role requires professionalism, accuracy, and strict adherence to DoD policies, with opportunities to handle customer intake, scheduling, and front-desk duties.