ID and Common Access Card (CAC) Services

Chitra; Charlottesville (VA); On-site; USD 65,000 - 82,000; Full time

Job summary

Chitra is seeking an ID and CAC Services professional to support identification card issuance and DEERS/RAPIDS operations at TJAGLCS in Charlottesville, VA. The role serves military members, retirees, eligible civilian employees, and families while safeguarding materials and verifying eligibility.

The position requires a high school diploma or GED and at least five years in the function, with experience in conflict resolution and briefing large groups.

Qualifications

• Review source documents, verify eligibility, discuss entitlements, and issue military ID cards and CACs.
• Generate DD Form 2842 and/or DD Form 1172 for authentication, validation, and random sampling.
• Register, process, and maintain information in DEERS and RAPIDS.
• Perform VO and SSM duties, including RAPIDS roster, system privileges, and certifications.
• Account for and control CAC-related stock items.
• Work in accordance with DoD policy, Army regulations, and TJAGLCS procedures.
• High school diploma or GED required; at least five years in the function and conflict resolution.
• Ability to brief or instruct large groups on the functional area.
• Knowledge of policies and changes within the past three years.

Responsibilities

• Review source documents, verify eligibility, discuss entitlements, and issue military ID cards and CACs to eligible recipients.
• Issue Government ID cards (DA Form 1602), identification tags, and Geneva Convention cards to eligible personnel.
• Generate DD Form 2842 and/or DD Form 1172 for authentication, validation, and random sampling.
• Register, process, and maintain information in the DEERS and RAPIDS systems.
• Perform VO and SSM duties, including maintaining the RAPIDS user roster and managing system privileges.
• Account for and control CAC-related stock items.
• Follow DoD policy, Army regulations, and local TJAGLCS policy.

Skills

Customer service

Conflict resolution

Public speaking

Policy knowledge

Education

High school diploma or GED

5+ years experience in related area

Tools

DEERS

RAPIDS

Job description

We are seeking an ID and CAC Services professional to support identification card issuance and DEERS/RAPIDS operations at TJAGLCS. This position serves military members, retirees, eligible civilian employees, and family members while safeguarding identification materials and verifying eligibility under applicable policies.

Responsibilities

• Review source documents, verify eligibility, discuss applicable entitlements, and issue military ID cards and CACs to eligible recipients.


• Issue Government ID cards (DA Form 1602), identification tags, and Geneva Convention cards to eligible personnel.


• Generate DD Form 2842 and/or DD Form 1172 for authentication, validation, and random sampling.


• Register, process, and maintain information in the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS).


• Perform Verifying Officer (VO) and Site Security Manager (SSM) duties, including maintaining the RAPIDS user roster, managing authorized system privileges and site information, and verifying required SSM certifications.


• Account for and control CAC-related stock items.


• Perform all duties in accordance with applicable DoD policy, Army regulations, the Certification Practice Statement, the RAPIDS Training Guide, and TJAGLCS local policy.


• High school diploma or GED.


• At least five years of experience in the functional area and customer conflict resolution.


• Ability to brief or instruct large groups on matters within the functional area.


• Knowledge of current policies and policy changes relevant to the work, including changes within the past three years.

Location

U.S. Army Judge Advocate General’s Legal Center and School (TJAGLCS), Charlottesville, VA