In-Office Video Tech Support CSR (Evenings/Weekends)

Spectrum; Town of Cheektowaga (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative for an in-office role in Cheektowaga, NY. The position emphasizes resolving TV and video service questions, assisting with billing inquiries, and delivering courteous, efficient customer support.

Evening and weekend availability is required, with a training period and Next Start Date set. The base pay starts at $20/hour, with potential increases based on skills, experience, and location.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Able to work evenings, weekends and holidays.
• Language: Proficient reading, writing, speaking and understanding English.

Responsibilities

• Handle inbound calls to assist Spectrum customers with TV, video and billing questions.
• Troubleshoot and resolve basic technical issues related to cable and video services.
• Document customer interactions and update accounts in the CRM.
• Provide friendly, professional service while meeting performance metrics.

Skills

Problem solving

Customer service

Communication

Multitasking

Microsoft Office

Typing

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum is hiring a Customer Service Representative for an in-office role in Cheektowaga, NY. The position emphasizes resolving TV and video service questions, assisting with billing inquiries, and delivering courteous, efficient customer support.

Evening and weekend availability is required, with a training period and Next Start Date set. The base pay starts at $20/hour, with potential increases based on skills, experience, and location.