Community Solutions Support Specialist I

Charter Communications; Buffalo (NY); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Opportunities for employment and advancement

Job summary

A leading communications company is seeking a customer service representative in Buffalo, NY to assist customers with Spectrum's Community Solutions products. Candidates must have a high school diploma and experience in customer service and sales. Responsibilities include resolving customer inquiries, managing account concerns, and recommending product upgrades. The role offers a salary range of $20.00 to $24.00 per hour and strives for employee well-being and career advancement.

Qualifications

• Customer service and sales or retention experience required.
• 1+ years working in cable operations or telecommunications call center preferred.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues.
• Manage account activation, maintenance, and billing concerns.
• Recommend upgrades and solutions based on customer needs.
• Process orders and navigate account management systems.
• Facilitate escalations for complex issues.
• Achieve sales activity goals and maintain product knowledge.

Skills

Ability to read, write, speak and understand English

Knowledge of Spectrum products and troubleshooting

Proficiency in billing systems

Strong verbal and written communication skills

Complex problem solving abilities

Strong follow-up, accuracy, multitasking

Positive phone demeanor

Ability to use Microsoft Office Suite

Education

High school diploma or equivalent

Job description

A leading communications company is seeking a customer service representative in Buffalo, NY to assist customers with Spectrum's Community Solutions products. Candidates must have a high school diploma and experience in customer service and sales. Responsibilities include resolving customer inquiries, managing account concerns, and recommending product upgrades. The role offers a salary range of $20.00 to $24.00 per hour and strives for employee well-being and career advancement.