Onsite Video Support Specialist - Tech-Savvy Customer Care

Spectrum; New York (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

Spectrum is hiring for a 100% onsite Customer Service Representative in a call center environment. The role starts at $20.00 per hour with a 13-week training period scheduled Tue–Sat, 10:00 a.m.–7:00 p.m. After training, shifts run from 11:00 a.m. to 10:00 p.m. with two weekdays off.

You will help customers with cable/video services, troubleshoot issues, and maintain strong relationships while representing Spectrum as the voice of a Fortune 100 company.

Qualifications

• High school diploma or equivalent is required.
• Ability to read, write, speak and understand English.
• Availability to work varied schedules including nights, weekends and holidays.

Responsibilities

• Handle inbound calls to assist customers with billing questions, account updates and service issues.
• Provide friendly, patient service while resolving customer inquiries.
• Learn Spectrum products and billing processes to deliver knowledgeable support.

Skills

Customer service

Phone experience

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is hiring for a 100% onsite Customer Service Representative in a call center environment. The role starts at $20.00 per hour with a 13-week training period scheduled Tue–Sat, 10:00 a.m.–7:00 p.m. After training, shifts run from 11:00 a.m. to 10:00 p.m. with two weekdays off.

You will help customers with cable/video services, troubleshoot issues, and maintain strong relationships while representing Spectrum as the voice of a Fortune 100 company.