In-Office Transfer Operations Lead

Ipostal1; Village of Suffern (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

iPostal1 is seeking a Transfer Team Lead for our Montebello, NY location. This in-office role oversees specialized transfer services and acts as a subject matter expert on transfer procedures when centers close or cease digital mail services.

You will coordinate with mail centers, inform customers of timelines and options, and ensure smooth transitions while maintaining strong partner relationships and high customer satisfaction.

Qualifications

• Experience in a lead capacity within a service-oriented or business-support role.
• Strong verbal and written communication skills.
• Ability to organize and manage a busy workload.

Responsibilities

• Coordinate with mail centers to manage transfers, capacity, and timelines.
• Notify affected customers about transfers, timelines, and options.
• Respond to customer inquiries regarding the transfer process and preferences.
• Facilitate mail redirection to the selected new iPostal1 mail center.
• Maintain high standards of customer satisfaction and strong mail-center relationships.
• Support specialized transfer services, including processing refunds and holds.
• Collaborate with internal teams and mail centers to resolve issues and provide guidance.

Skills

Customer service

Lead capacity

Communication skills

Organizational skills

Detail-oriented

Job description

iPostal1 is seeking a Transfer Team Lead for our Montebello, NY location. This in-office role oversees specialized transfer services and acts as a subject matter expert on transfer procedures when centers close or cease digital mail services.

You will coordinate with mail centers, inform customers of timelines and options, and ensure smooth transitions while maintaining strong partner relationships and high customer satisfaction.