In-Office Teller: Customer Experience Pro

PNC; Deerfield Township (MN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a full-time Teller based at the Deerfield Township Branch in Mason, OH. The role focuses on delivering a customer-centric experience, educating customers on alternatives and leveraging technology to process transactions efficiently.

Candidates should be prepared to identify banking opportunities through conversations and referrals, while adhering to branch policies and risk controls. The position emphasizes in-office collaboration and customer service excellence.

Qualifications

• No university degree required.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Strong customer service and sales skills.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on alternatives and refers opportunities.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products; educates on managing transactions using technology.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and ensures teller and branch operations and maintenance transactions are completed efficiently.

Skills

Customer service

Banking

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a full-time Teller based at the Deerfield Township Branch in Mason, OH. The role focuses on delivering a customer-centric experience, educating customers on alternatives and leveraging technology to process transactions efficiently.

Candidates should be prepared to identify banking opportunities through conversations and referrals, while adhering to branch policies and risk controls. The position emphasizes in-office collaboration and customer service excellence.