In-Office Service Dispatch Specialist

Service Minds; Bradenton (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Medical Coverage

Dental & Vision Insurance

Company-Paid Benefits

Paid Time Off

401(k) Retirement Plan

Career Growth Opportunities

Employee Discounts

Job summary

Service Minds is seeking an experienced Dispatcher for an in-office, on-site role in Bradenton, FL. You will coordinate daily service calls, assign technicians based on location and priority, and keep operations moving smoothly.

You will maintain clear communication with field teams and customers, update dispatch systems, and adapt to last-minute changes while ensuring timely, professional service. The ideal candidate has HVAC/plumbing/electrical dispatch experience, familiarity with

Qualifications

• Experience in dispatching, preferably in fast-paced home service environments.
• Experience using ServiceTitan or similar dispatching software is highly preferred.
• Strong organizational and multi-tasking abilities.
• Excellent communication with customers, technicians and leadership.
• Problem-solving and decision-making in high-pressure situations.

Responsibilities

• Coordinate daily service calls by scheduling, assigning, and dispatching technicians based on availability and priority.
• Optimize technician schedules to minimize downtime and travel.
• Support field teams with clear updates and issue resolution.
• Provide professional customer communication regarding appointments and changes.
• Manage last-minute changes and cancellations while keeping operations organized.
• Maintain accurate records in dispatch systems with service details and statuses.

Skills

Dispatching experience

ServiceTitan experience

Organizational skills

Customer service

Problem solving

Team-player

Tools

ServiceTitan

Job description

Service Minds is seeking an experienced Dispatcher for an in-office, on-site role in Bradenton, FL. You will coordinate daily service calls, assign technicians based on location and priority, and keep operations moving smoothly.

You will maintain clear communication with field teams and customers, update dispatch systems, and adapt to last-minute changes while ensuring timely, professional service. The ideal candidate has HVAC/plumbing/electrical dispatch experience, familiarity with