In-Office Service Coordinator (ServiceTitan CRM)

Liberty Pure; Phoenix (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, Vision, Dental, 401k

Career growth opportunities

Collaborative work environment

Job summary

Liberty Pure in Phoenix, MD is seeking a Customer Service Representative to handle phone-based scheduling for plumbing and water treatment services. The role emphasizes coordinating technician routes and delivering excellent customer service.

The ideal candidate has ServiceTitan CRM experience, at least 2 years in customer service, and strong scheduling skills. This full-time, in-office position offers benefits and growth opportunities.

Qualifications

• Must have experience with ServiceTitan CRM.
• Minimum of 2 years of customer service experience.
• Experience scheduling appointments or coordinating services is highly preferred.

Responsibilities

• Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians.
• Coordinate technician schedules to optimize efficiency and ensure timely service for customers.
• Confirm appointments with clients by phone, providing clear details and addressing scheduling inquiries.
• Log service calls, customer details, and appointment notes in our scheduling system.
• Follow up with customers post-service to ensure satisfaction and address any outstanding issues.

Skills

Phone communication

Scheduling

ServiceTitan CRM

Customer service

Education

High school diploma or equivalent

Tools

ServiceTitan

Google Calendar

Job description

Liberty Pure in Phoenix, MD is seeking a Customer Service Representative to handle phone-based scheduling for plumbing and water treatment services. The role emphasizes coordinating technician routes and delivering excellent customer service.

The ideal candidate has ServiceTitan CRM experience, at least 2 years in customer service, and strong scheduling skills. This full-time, in-office position offers benefits and growth opportunities.