Customer Experience Specialist — ServiceTitan Pro

Redmonds Complete Comfort, LLC; Lock Haven (Clinton County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

IRA with 3% company match

3 PTO / sick days

6 paid holidays + 2 floating holidays

40 hours paid vacation

Job summary

Redmond's Complete Comfort is seeking a Customer Service Representative in Lock Haven, PA. You will handle inquiries via phone, email, chat, and in person, ensuring accurate information about HVAC, plumbing, and electrical services.

The role emphasizes clear communication, timely scheduling, and robust record-keeping. Requires 1 year of customer service experience and proficiency with Microsoft Office; ServiceTitan is a plus.

Qualifications

• 1 year of customer service experience or more.
• Proficiency in Microsoft Office and general computer skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Answer and route incoming calls promptly with clear, professional communication.
• Assist customers via phone, email, chat, and in person with accurate information about products and services.
• Schedule and coordinate service calls in line with company procedures.
• Educate customers on products, services, and policies.
• Maintain detailed customer account records and follow up on inquiries and feedback.

Skills

Customer service

Communication

Office software

CRM systems

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan (CRM)

Microsoft Office (Word, Excel, Outlook)

Job description

Redmond's Complete Comfort is seeking a Customer Service Representative in Lock Haven, PA. You will handle inquiries via phone, email, chat, and in person, ensuring accurate information about HVAC, plumbing, and electrical services.

The role emphasizes clear communication, timely scheduling, and robust record-keeping. Requires 1 year of customer service experience and proficiency with Microsoft Office; ServiceTitan is a plus.