In-Office Dispatch Coordinator (ServiceTitan) - Full-Time

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Hope Plumbing, Heating & Cooling in Indianapolis is seeking a dispatch supervisor to schedule and dispatch drain technicians, using ServiceTitan, and coordinate with customers for service windows and updates.

The role requires punctual attendance, in-office presence, and collaboration with managers and CSRs to ensure smooth operations; dispatch experience preferred and benefits include health, retirement, and more.

Qualifications

• 1 year dispatching experience preferred.
• Experience with ServiceTitan or other CRM software preferred.

Responsibilities

• Schedule and dispatch Drain Technicians to jobs.
• Monitor progress using dispatch software.
• Communicate with customers regarding service windows.
• Adjust scheduling based on emergencies or availability.
• Maintain up-to-date work order documentation.
• Collaborate with managers and CSRs to ensure smooth operations.
• Log job details and customer communications in ServiceTitan.
• Serve as primary point of contact for technicians.
• Other duties as assigned by management.

Skills

Scheduling

Dispatching

Customer communication

Tools

ServiceTitan

Job description

Hope Plumbing, Heating & Cooling in Indianapolis is seeking a dispatch supervisor to schedule and dispatch drain technicians, using ServiceTitan, and coordinate with customers for service windows and updates.

The role requires punctual attendance, in-office presence, and collaboration with managers and CSRs to ensure smooth operations; dispatch experience preferred and benefits include health, retirement, and more.