In-Office Scheduling Assistant — Healthcare Ops

Paylocity; Murfreesboro, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Paylocity in Murfreesboro, TN seeks a Scheduling Assistant—In Office to support daily clinic operations, coordinate appointments, and be a friendly point of contact for patients and providers in a fast-paced, in-office environment.

The role demands strong communication, superb organization, and proficiency with scheduling software and electronic records to maintain accurate schedules and documentation while collaborating with clinicians to keep the day running smoothly.

Qualifications

• Prior experience in a medical, optometry, or patient-facing office setting preferred.
• Clear, courteous communication skills and a patient-first approach.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Comfort using scheduling software, electronic records, and standard office tools.
• Ability to remain calm, professional, and solution-oriented in a high-volume phone environment.
• A proactive mindset, strong problem-solving skills, and commitment to accuracy.

Responsibilities

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

Skills

Patient communication

Organization skills

Multitasking

Attention to detail

Scheduling software

Tools

Scheduling software

Electronic health records

Job description

Paylocity in Murfreesboro, TN seeks a Scheduling Assistant—In Office to support daily clinic operations, coordinate appointments, and be a friendly point of contact for patients and providers in a fast-paced, in-office environment.

The role demands strong communication, superb organization, and proficiency with scheduling software and electronic records to maintain accurate schedules and documentation while collaborating with clinicians to keep the day running smoothly.