In-Office Sales & Customer Care Specialist

Fred Loya Insurance Agency; Tucker (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Tucker, GA is seeking a full-time customer service representative to handle policy inquiries, payments, and renewals. You will identify client needs, assist with quotes, and support marketing efforts for new business.

The role requires excellent communication, reliability, and the ability to work a flexible schedule. Bilingual English/Spanish is helpful, and state licensing may be required.

Qualifications

• Computer literate from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills and provide a first-rate experience for customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Responsibilities

• Provide professional, courteous service to internal and external customers
• Answer questions regarding customer’s policy
• Accept payments and process transactions
• Identify potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Tucker, GA is seeking a full-time customer service representative to handle policy inquiries, payments, and renewals. You will identify client needs, assist with quotes, and support marketing efforts for new business.

The role requires excellent communication, reliability, and the ability to work a flexible schedule. Bilingual English/Spanish is helpful, and state licensing may be required.