In-Office Insurance Sales Specialist

Fred Loya Insurance Agency; Fontana (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Fontana, CA seeks a full-time Insurance Customer Service Representative to support internal and external clients. You will handle policy questions, payments, renewals, and cross-sell opportunities in a fast-paced office environment.

Candidates should be bilingual (English/Spanish), possess a High School Diploma, and pass state licensing requirements. A flexible schedule and reliable transportation are essential for success in this role.

Qualifications

• Experience delivering friendly, professional service to customers.
• Bilingual English/Spanish is helpful.
• Must communicate clearly and handle inquiries with courtesy.
• Must pass state licensing requirements.
• Flexible schedule to cover business hours.
• Reliable transportation required.

Responsibilities

• Provide professional, courteous service to customers and explain policy details.
• Answer questions about customer policies and coverage.
• Accept payments and process transactions.
• Identify customer needs related to policies.
• Follow up on quotes, renewals, and cancellations.
• Assist with marketing initiatives for new business development as needed.
• Maintain a neat, clean work area and office.
• Handle FNOL vehicle inspections when required.
• Take vehicle photos for claims or processing.
• Process bank deposits and related tasks.
• This is a full-time position.

Skills

Customer service

Bilingual English/Spanish

Excellent communication

State licensing

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Fontana, CA seeks a full-time Insurance Customer Service Representative to support internal and external clients. You will handle policy questions, payments, renewals, and cross-sell opportunities in a fast-paced office environment.

Candidates should be bilingual (English/Spanish), possess a High School Diploma, and pass state licensing requirements. A flexible schedule and reliable transportation are essential for success in this role.